Refund policy

Aegis Fashion Refund Policy

1. Overview

At Aegis Fashion, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we are here to help with a straightforward refund process.

2. Refund Eligibility

To be eligible for a refund:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging with all tags attached.
• A receipt or proof of purchase is required.

3. Refund Process

• Request a Refund: Contact our customer service team at info@theaegisworld.com within 7 days of your purchase to initiate a refund.
• Return the Item: Ship the item back to us at "Blvd. Sin El Fil, Liwaa Building, 4th floor". Customers are responsible for return shipping costs.
• Inspection: Once we receive the returned item, we will inspect it and notify you of the status of your refund.
• Refund Issuance: If your return is approved, we will process the refund to your original method of payment within 20 days.

4. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Sale items or items purchased with a discount
• Customized or personalized products
• Intimate apparel such as lingerie and swimwear

5. Exchanges

If you need to exchange an item for a different size or color, please follow our exchange process by contacting our customer service team.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@theaegisworld.com with details and pictures of the defect. We will provide instructions on how to return the item and receive a replacement or refund.

7. Contact Us

If you have any questions about our refund policy, please contact us at:

• Email: info@theaegisworld.com
• Phone: +9613566617
• Address: Jdeide - Blvd. Sin El Fil, Liwaa Building, 4th floor - Mont-Liban - Lebanon

Thank you for shopping with Aegis Fashion. We value your business and are committed to providing a pleasant shopping experience.